AI Usage Policy

Introduction

This AI Usage Policy outlines our responsible AI principles and guidelines for using the AIgility Agent Platform as a Service ("APaaS", "Platform"), operated by AIgility Solutions, a company located in Alberta, Canada. Our approach is inspired by the AI Manifesto created by the Marketing AI Institute, which codifies responsible AI principles for organizations seeking to pilot and scale AI ethically.

We truly believe AI will have a net positive impact on business and society. However, this will not happen without a continuous focus on the responsible application of AI across all business functions. We are willing to have the hard conversations now so that we do not compromise what can be one of the most transformative technological shifts in human history.

In the process of making software more intelligent, AI has the potential to make brands more human by enabling us to focus increased time and energy on communications, creativity, culture, community, and the human condition. AI should make us better people, professionals, and organizations.

Our Responsible AI Principles

These principles guide how we build, operate, and deliver the AIgility Platform, and we expect all users to respect these values:

1. Responsible Design & Development

We believe in the responsible design, development, deployment, and operation of AI technologies. Every feature we build considers the ethical implications and potential societal impact.

2. Human-Centered AI

We believe in a human-centered approach to AI that empowers and augments professionals. AI technologies should be assistive and always have built-in human oversight. The AI should enhance human capabilities, not replace human judgment.

3. Human Accountability

Humans remain accountable for all decisions and actions, even when assisted by AI. The human must remain in the loop in all AI applications. AI outputs should be reviewed and validated before being acted upon.

4. Creativity & Human Expression

We believe in the critical role of human knowledge, experience, emotion, and imagination in creativity. We seek to explore and promote emerging career paths and opportunities for creative professionals, using AI as a tool to amplify human creativity.

5. Truth & Integrity

We believe in the power of language, images, and videos to educate, influence, and effect change. We commit to never knowingly use generative AI technology to deceive; to produce content for the sole benefit of financial gain; or to spread falsehoods, misinformation, disinformation, or propaganda.

6. Understanding Limitations

We believe in understanding the limitations and dangers of AI, and considering those factors in all of our decisions and actions. We understand that the pace of change of this technology is unprecedented and do our best to keep up-to-date with new potential threats posed by bad actors.

7. Transparency

We believe that transparency in data collection and AI usage is essential in order to maintain the trust of our users, audiences, and stakeholders. We are open about how our AI systems work and what data they use.

8. Privacy-First Personalization

We believe in personalization without invasion of privacy, including strict adherence to data privacy laws, mitigation of privacy risks for consumers, and following our moral compass when legal precedent lags behind AI innovation.

9. Automation Without Dehumanization

We believe in intelligent automation without dehumanization, and the potential of AI to have profound benefits for humanity and society. Technology should serve people, not the other way around.

10. Open Knowledge Sharing

We believe in an open approach to sharing our AI research, knowledge, ideas, experiences, and processes in order to advance the industry and society.

11. Upskilling & Reskilling

We believe in the importance of upskilling and reskilling professionals, and using AI to build more fulfilling careers and lives. AI should create opportunities, not just eliminate jobs.

12. Principled Partnerships

We believe in partnering with organizations and people who share our principles. We choose our technology partners, customers, and collaborators based on alignment with these values.

How We Use AI

Platform Provider, Not Model Provider

AIgility is a platform provider, not an AI model provider. We do not build, train, or operate our own large language models. We integrate with leading third-party AI model providers to deliver intelligent agent capabilities. Your data is never used by AIgility to train AI models.

Our primary AI use cases include:

Conversational AI agents for various business functions
Content generation and summarization
Knowledge retrieval and synthesis (RAG)
Workflow automation and orchestration
Multi-agent collaboration and reasoning

AI Model Providers & Your Data

We work with trusted AI providers:

OpenAI: GPT models for natural language understanding and generation
Anthropic: Claude models for safe and helpful AI assistance
Perplexity: Search-enhanced models for current information retrieval

As of the date of this policy, the API agreements with these providers state that they do not use API data to train their models. Your prompts and content sent via their APIs are not used for model training.

⚠️ Important Notice: AI model providers may change their terms of service at any time. We regularly review provider terms and will update this policy if there are material changes. We are committed to only using providers whose API terms protect your data from being used for model training. If a provider changes their terms unfavorably, we will cease using that provider or provide you with opt-out options.

Data Handling in AI

We prioritize your data privacy in all AI operations:

No Model Training: Your data is never used to train AI models—by us or by our providers via API
Ephemeral RAG Processing: When you upload documents for RAG, files are processed in ephemeral memory during vectorization and are not stored to disk
PII Handling: All Personally Identifiable Information (PII) is handled in accordance with our Privacy Policy
Encrypted Storage: All user data, including conversation history and agent memory, is encrypted both in transit and at rest
User-Controlled Features: Features like agent memory and conversation history exist for your benefit—not for data collection. You control what agents remember and can delete this data at any time

User Responsibilities

As a user of the AIgility Platform, you agree to:

Acceptable Uses

Use AI agents for legitimate business purposes
Maintain human oversight of AI-generated outputs
Review and verify AI content before publishing or acting on it
Disclose AI-generated content where appropriate or required
Respect intellectual property rights of others
Comply with all applicable laws and regulations

Prohibited Uses

You may NOT use the Platform to:

Generate deepfakes, synthetic media designed to deceive, or impersonation content
Create or distribute misinformation, disinformation, or propaganda
Produce content that violates intellectual property rights
Generate harmful, illegal, or malicious content
Create content that harasses, discriminates, or promotes violence
Produce sexually explicit content or content exploiting minors
Automate spam, phishing, or fraudulent communications
Circumvent AI safety measures or content filters
Use AI outputs as the sole basis for high-stakes decisions affecting individuals

AI Output Disclaimers

When using AI features of the Platform, please understand:

No Guarantee of Accuracy: AI outputs may contain errors, inaccuracies, or biases
Not Professional Advice: AI outputs should not be relied upon as legal, medical, financial, or other professional advice
Evolving Capabilities: AI model capabilities and limitations change as technology evolves
Context Limitations: AI may not have complete context or current information
Hallucinations: AI may generate plausible-sounding but incorrect information

You are responsible for reviewing, validating, and taking accountability for any AI-generated content before use.

Our Transparency Commitments

We commit to being transparent about our AI practices:

Model Disclosure: We disclose which AI models power our agents
Data Practices: We clearly explain how your data is used in AI processing
Limitations: We acknowledge the limitations and risks of AI technology
Updates: We communicate significant changes to our AI capabilities and policies
Chain of Thought: Where available, we provide visibility into AI reasoning processes

Enforcement

Violations of this AI Usage Policy may result in:

Warnings and education about appropriate use
Temporary suspension of AI features
Account suspension or termination
Reporting to law enforcement where appropriate

We reserve the right to investigate suspected violations and take appropriate action to protect our users and the integrity of the Platform.

Related Policies

This AI Usage Policy should be read in conjunction with: